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Team Lead Support

Hello!
We are looking for a specialist for the position of Team Lead Support in a gaming GameDev studio, who will lead the support team and improve our interaction with players! 🔝

Who are we? QS Games is a Ukrainian studio developing Web and Mobile Casual Games in the Farm and City-building genres. You can check out our games at the following link: https://games.quartsoft.com/games/

Івано-Франківськ Київ

Office/Remote

Quick Apply

We offer

  • Professional prospects and growth

  • Impacting projects through idea implementation

  • L&D Courses for employee and top management development

  • Remote/Office work + Flexible working hours

  • Charitable initiatives

  • English Learning Expenses Reimbursements

  • 20 days of vacation

  • 12 sick-leave days and a bonus for unused days

  • Sports bonuses

Our ideal candidate

  • Has 4+ years of experience in game support.
  • Has experience implementing Helpshift, Zendesk, or other similar services.
  • Proficient in English at an Upper-Intermediate level or higher.
  • Able to distribute tasks, set priorities, and analyze workloads.
  • Proficient in Microsoft Excel and related Microsoft products for data management, integrations, and visualizations.
  • Has successful experience in creating and managing teams, processes, as well as coordinating communication with players.

Primary responsibilities

  • Analyze workload and assist the team with task prioritization.
  • Conduct one-on-one meetings, interviews, onboarding, mentoring, and monthly team retrospectives.
  • Coordinate communication with players and resolve complex queries
  • Perform project playtesting and provide feedback to the team
  • Control the quality of responses, analyze, and adjust communication strategies according to trends and situations
  • Develop player support strategies in case of crisis situations in projects and coordinate communication with other departments
  • Analyze best practices and trends among competitors and implement them in the company
  • Develop team growth plans, prepare training sessions and materials in case of new functionality or changes in the workflow

Be a plus

  • Experience with farm and city-building games
  • Systematic thinking and experience with data analytics
  • Experience with Jira and Confluence

If the above describes you and you see yourself in the role of Team Lead Support for our studio, send your CV and let’s get to know each other! 📩🙂
For this position, we have two interview stages: the first with a recruiter and the next with department team leads.

Send
your resume!

Respond to the vacancy

    Alena Tarasova

    Recruiter
    career@quartsoft.com
    LinkedIn